Important Information

If you have Acute Chest Pain, a Major Laceration or Severe Asthma
please attend your nearest hospital or dial 000.

FEES

Standard Consult - $80

Longer Consult - $125

Extended Consult - $165

Bulk Billing is available for children under the age of 16.

Bulk Billing may be available for Pensioners and Health Care Card holders.

Surgical Procedures with Dr C.Grabowski incur an out of pocket fee of $200.00.

Appointments

Please call 9700 0077 to book appointments.
Phone consultations / Telehealth bookings are available for existing patients.
Emergencies may be given priority.
Except in the case of emergencies, if you come without an appointment you may have to wait a considerable time to see a Doctor.
Please notify reception as soon as possible if you need to cancel an appointment.

Please request longer appointments for:

New Patients
Full Body Skin Checks
Mental Health Care Plans
Health Assessments
Medicals
Cosmetic Procedures
If you require longer than 15 minutes

After Hours Service

In case of emergency, call 000 for an ambulance, or go to your nearest emergency department.

For After Hours medical attention please contact our Home Doctor Service on 13 26 60. You can also book online at DoctorDoctor.com.au

Home Visits are occasionally available if there is a medical condition preventing the patient form traveling.
Home visits are NOT available for those who don't normally attend this clinic.

Vaccinations

All routine infant and child vaccinations are provided free of charge and can be given by our practice nurse by appointment (remember to bring your Infant health booklet).
Adult tetanus and diphtheria vaccinations are also provided free of charge.
We can advise you regarding other vaccines, including those recommended for overseas travel.
WE HAVE FLU SHOTS AVAILABLE NOW

Referrals, Scripts, Results

To see a specialist, you will need to obtain a referral from your GP beforehand. We are unable to provide this service over the phone.
All requests for prescriptions require an appointment.
Your Doctor will advise you when your results are expected to come in. It's in your best interest to make an appointment to discuss results with your Doctor.

Calls and Advice

If you call and need to speak to a Doctor, occasionally they may be able to take your call, otherwise we will schedule a short phone appointment later that day.
You may book a phone/telehealth appointment instead of coming in to the clinic. We can only give you a very rough time when the Doctor will give you a call.
Advice cannot be given over the phone if you are not a registered patient of the practice.

YOUR PRIVACY

You are a valued patient of this practice.

Your personal health information is treated as private and confidential at all times.

Our doctors and staff maintain the privacy and security of your health information according to current privacy laws.

View our Privacy Policy Here

Reminder System

Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. We also issue reminder calls for other follow up care (immunisations, follow up results, health checks, cervical screening etc). If you do not wish to be a part of this system please let reception know.

Email & Social Media

DO NOT USE EMAIL IN AN EMERGENCY!

Email is NOT the recommended form of communication with the practice or its staff.

Email correspondence may be used to provide copies of results/referrals previously discussed with the Doctor (in person or via Telehealth), and is undertaken with appropriate regard to privacy.

There are risks associated with communicating sensitive information via email, in that, it could be intercepted or read by someone other than the intended recipient/patient.

Our email address is only made available upon request, thus noting a patient's consent to be emailed.

Reception staff check emails, but are not able to respond straight away due to other office duties.

Endeavour Hills Family Practice does NOT have or maintain any social media accounts.

Suggestions

We are always looking for ways to improve our clinic and we value your input!

Any feedback, suggestions or complaints relating to the clinic or your care can be discussed with your doctor or placed in the suggestion box near reception.

At Endeavour Hills Family Practice, we care about the service we provide.

Please feel free to discuss it with us.